We appreciate everyone’s patience and understanding as we work through our software conversion. As with any transition to a new system, we’ve encountered a few kinks along the way, we are actively working to address them and ensure everything runs as smoothly as possible.
Due to the issue of the due date missing, the penalty after the due date will not be assessed for the August bill. Shut off notices will go out like normal with all of the correct information. If payment has not been made after shut off notices are received at the end of the month, the $50 late fee will be assessed. The due date has not changed or will be changing. Water bills are due on the 15th of the month, unless it falls on a weekend then it is the following Monday.
While names and addresses are public information, if you would like your information removed from the online bill pay website, please call the billing office at 217-935-3432 to let staff know and we will work on your request. If you need help creating an account, staff will gladly help you if you come to the water department at City Hall.
If you would like to avoid processing fees, you can pay by cash, check or set up auto pay.
The auto pay form can be found via this link https://aptg.co/lXmPfB